Global Credentialing Specialist

ComPsych® Corporation is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

As a Global Credentialing Specialist, you will be responsible for reviewing and analyzing provider applications, resumes, and supporting documentation against ComPsych's credentialing criteria and country specific requirements to determine eligibility for and compliance within our global provider network. This role manages the end-to-end credentialing and re-credentialing process, including contacting providers, verifying qualifications, resolving missing or incomplete information, generating reports, and data entry. You will ensure compliance with company standards and applicable regulatory requirements across the multiple countries and markets ComPsych serves.

• Review and analyze credentialing, re-credentialing, and provider qualification files submitted to ComPsych against required criteria to determine eligibility for and compliance within the network, within designated timeframes.
• Verify provider credentials, licenses, certifications, education, and professional qualifications in accordance with country specific requirements and ComPsych standards.
• Conduct primary source verification and regulatory checks, where applicable, to support provider onboarding and ongoing network participation.
• Evaluate international provider qualifications and supporting documentation to ensure alignment with company, client, and local market requirements.
• Contact providers (via phone or email) to request missing or incomplete information.
• Identify and route “red flag” files for further review and resolution.
• Perform required queries on designated providers, obtain written reports, and review for incidents within set timelines.
• Maintain performance targets, including processing initial applications and re-credentialing files (“red-reds”) each day.
• Properly document notes and decisions in CPP (Credentialing Processing Platform) to support determinations on provider files.
• Maintain accurate provider records and documentation within credentialing systems and databases, including required data entry.
• Collaborate with internal stakeholders regarding provider eligibility, credentialing exceptions, and compliance requirements for global provider networks.
• Log into all required systems, including the call queue, on your assigned rotation day and throughout your work shift, ensuring calls are answered promptly.
• Respond to all messages in the inbox on assigned rotation day for timely responses to internal and external customers/providers.
• Escalate any concerns, client or customer issues, or delayed matters to your Team Lead for support and resolution.
• Perform other duties as assigned.

• Bachelor's degree required.
• Experience working with provider credentialing, licensing, compliance, or healthcare operations required; experience within the mental health or broader healthcare industry strongly preferred.
• Knowledge of international healthcare credentials, licensing requirements, or provider network operations preferred.
• Ability to interpret and evaluate professional qualifications from multiple countries and regulatory environments.
• Ability to multi-task; great organization skills.
• Strong attention to detail and follow-up skills.
• Self-starter with ability to multi-task and work autonomously.
• Excellent organizational and project management skills.
• Effective interpersonal and communication skills, with the ability to communicate professionally across cultures and time zones.

Other Requirements

• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required.
• Ability to be present on camera during work-related trainings, meetings, and/or events.
• Must be able to sit or stand at a desk for prolonged periods while working on a computer.
• Flexibility to work shifts aligned with global business hours in support of ComPsych's international provider network.

Full benefits package for full-time employees will be provided in accordance with local labor laws and may include:

• Statutory paid leave and public holidays.
• Employer-sponsored health and social insurance contributions (where applicable).
• Employee wellbeing programs.
• Access to Employee Assistance Programs (EAP)

The pay range for this positions is ₱325,000-425,000 (Philippine Pesos per year). Compensation will be determined in accordance with applicable local market rates and legal requirements. Where required by applicable law, salary range information will be provided to candidates during the recruitment process or upon request.

We are an equal opportunity employer committed to fair, transparent, and merit-based employment practices. All qualified applicants will receive consideration for employment without regard to age, gender, gender identity or expression, sexual orientation, race, color, or ethnic origin, nationality, religion or belief, disability, pregnancy or parental status, marital or family status, veteran or military status, socioeconomic background, genetic information, or any other characteristic protected under applicable local, national, or international law.

We are committed to providing an inclusive and accessible recruitment process. If you require accommodations or adjustments at any stage of the recruitment process due to a disability or any other reason, please contact us at recruiter@compsych.com and we will work with you to meet your needs.

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: EEA, Switzerland, and UK Data Protection Notice for Job Applicants & Global Applicant Privacy Notice.