Manager, Clinical Operations - APAC

ComPsych® Corporation is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

Reporting to the Senior Director, Global Operations and WorkLife, this role is essential to the successful operation of Behavioral Health service delivery and continuous improvement across ComPsych's APAC office locations. This role is based in the Philippines and will require flexible hours to support multiple time zones across the region, along with periodic travel.

The role will provide clinical oversight to APAC service delivery of behavioral health and EAP solutions delivered both direct or through partners. The role will also be responsible for managing and responding to client feedback, ensuring prompt resolution of any issues and attention to opportunity areas within the region. As part of service delivery, this role will have various responsibilities around staff and partner performance with the goal of improved qualitative and quantitative outcomes.

In this capacity, the Clinical Manager, APAC Operations will also support ComPsych clinical thought leadership at regional conferences and customer engagements. This person will support the Global sales team and partner with Account Services for customer engagements, quarterly business reviews, and other functional and strategic sessions within the APAC region.

Clinical Manager, for APAC service delivery

• Oversight of direct service providers and partners across APAC
  • Taking lead and direction from the Senior Director, Global Operations and WorkLife to align process and measures
  • Supporting quality service delivery as measured by clinical outcomes
  • Helping ensure qualitative targets are met consistently
  • Ensuring client feedback and reported issues are tracked and resolved within contractual parameters; and any regional issues or themes are addressed
• APAC intake center, service delivery
  • Ensure staff are adequately skilled and prepared so as to ensure a timely and exceptional client experience at intake through to triage and service assignment
  • Support proper staffing and productivity levels to meet contractual obligations
  • Supporting Global sales as Clinical Manager, demonstrating ComPsych clinical expertise within APAC
  • Participate in responding to new business and renewal proposals for the region
  • Contributor to APAC sales opportunities, demonstrating ComPsych clinical practices
  • Contributor to regional account management, participating in customer engagements, QBRs, customer panels, and other opportunities to demonstrate ComPsych thought leadership
  • Represent ComPsych at regional conferences, panels, digital media, and other opportunities to build the ComPsych brand within APAC.
  • Clinical partner contributing to regional clinical outcome reports and supporting new product development and thought leadership within the APAC mental health and related markets.
  • Contribute as a stakeholder to ComPsych's APAC growth and customer retention strategy by providing high value service to the region.
  • Other tasks as assigned.

• At least 5 years of experience in behavioral health clinical operations
• Minimum 5 years management experience

• Master’s Level education required (Psychology, Counseling, Social Work, or a related clinical field); Doctorate preferred
• Strong clinical skills
• Growing reputation as a mental health and well-being professional within the region
• Strong communication and presentation skills
• Experience in public speaking to small and mid-sized audiences preferred
• Strong attention to detail and prioritization, and highly organized
• Demonstrated ability to think strategically

Other Requirements:

• Must be based in and authorized to work in the Philippines
• Must have high-speed internet and workspace free from distraction, disruption or noise
• Ability to be on camera when attending work related trainings, meetings and/or events
• Must be able to sit or stand at desk for prolonged periods of time while working on a computer
• Flexibility to work hours that support multiple APAC time zones

The pay range for this position is 1,750,000 - 2,000,000 (PHP annual). Compensation will be determined in accordance with applicable local market rates and legal requirements. Where required by applicable law, salary range information will be provided to candidates during the recruitment process or upon request.

We are an equal opportunity employer committed to fair, transparent, and merit-based employment practices. All qualified applicants will receive consideration for employment without regard to age, gender, gender identity or expression, sexual orientation, race, color, or ethnic origin, nationality, religion or belief, disability, pregnancy or parental status, marital or family status, veteran or military status, socioeconomic background, genetic information, or any other characteristic protected under applicable local, national, or international law.
We are committed to providing an inclusive and accessible recruitment process. If you require accommodations or adjustments at any stage of the recruitment process due to a disability or any other reason, please contact us at recruiter@compsych.com and we will work with you to meet your needs.

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: EEA, Switzerland, and UK Data Protection Notice for Job Applicants & Global Applicant Privacy Notice.