Agentic AI & Absence Automation Lead

ComPsych® is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources® and AbsenceResources® solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 78,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

The Agentic AI & Absence Automation Leader will drive the transformation of our absence operations through agentic AI, automation, and intelligent workflow design. This role will partner with the SVP of Absence Operations on the strategy, development, deployment, and optimization of AI-powered bots and automation pipelines that improve operational efficiency, accuracy, scalability, and customer outcomes across the absence division.
The ideal candidate combines deep expertise in AI/ML technologies with strong operational leadership and business acumen. This individual will partner closely with product, engineering, operations, and executive leadership to identify high-impact automation opportunities and implement scalable AI solutions that support business growth and operational excellence.

• Analyze absence division workflows, processes and operational pain points to identify opportunities for agentic AI and intelligent automation.
• Design, build, deploy and optimize AI-powered bots and automated pipelines to reduce manual effort, improve accuracy and enhance customer and operational outcomes.
• Proactively monitor bot and automation performance, identify anomalies or failures, and implement corrective actions to maintain reliability and effectiveness
• Lead the development and implementation of scalable AI/ML solutions aligned with organizational priorities and compliance requirements.
• Evaluate emerging AI technologies, tools, and frameworks; recommend adoption strategies that strengthen operational capabilities and competitive advantage.
• Establish operational governance, monitoring standards, escalation protocols, and performance metrics for AI-enabled workflows.
• Maintain comprehensive documentation of bot architecture, logic, workflows, operational procedures, and support models to ensure continuity and supportability.
• Ensure all AI systems meet organizational standards for security, ethical AI practices, data governance, and operational integrity.
• Build, train, and lead a small team of absence operations subject matter experts (SMEs) who support the day-to-day functioning and optimization of AI bots and automated processes.
• Partner closely with product, engineering, operations, compliance, and executive leadership teams to identify and prioritize AI opportunities.
• Translate complex technical concepts into clear business insights and actionable recommendations for executive stakeholders, including the SVP of Absence.
• Lead AI initiatives from concept through deployment, change management, and operational adoption.
• Optimize models for scalability, accuracy, and efficiency.
• Implement appropriate controls, governance, and monitoring practices to support responsible and compliant AI usage.
• Maintain strict adherence to medical confidentiality and applicable data protection regulations (e.g., GDPR in Europe, PDPA in Singapore, PIPEDA in Canada)
• Other tasks as assigned.

• 3+ years of experience in AI development, automation engineering, or a related technical field
• Proven experience building and deploying AI agents or automated bots in a business context
• Strong analytical skills with the ability to assess operational processes and identify automation opportunities
• Proficiency in at least one scripting or programming language
• Experience working with large language model (LLM) frameworks or agentic AI tooling
• Strong understanding of agentic AI frameworks, workflow orchestration, automation platforms, and large language model applications.
• Demonstrated ability to lead cross-functional teams and influence senior stakeholders.
• Strong problem-solving, and communication skills with the ability to present technical concepts to non-technical stakeholders
• Demonstrated ability to maintain strict confidentiality and handle sensitive information in compliance with applicable data protection and privacy laws across jurisdictions required.
• Bachelor’s degree in Computer Science, Artificial Intelligence, Data Science, Engineering, Information Systems or related field preferred
• Experience in absence management, HR, or insurance operations, preferred
• Familiarity with absence management processes and systems, preferred
• Familiarity with workflow automation platforms, preferred
• Experience with HR or absence management platforms, preferred
• Background working in a strategic or advisory capacity alongside senior leadership, preferred
• Professional certifications PMP, Agile, Six Sigma, COPC, or relevant WFM/operations certification, preferred

Leadership Competencies:

• Communicates Effectively - Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels; Attentively listens to others; Adjusts to fit the audience and the message; Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions.
• Action Oriented - Readily takes action on challenges, without unnecessary planning; Identifies and seizes new opportunities; Displays a can-do attitude in good and bad times; Steps up to handle tough issues.
• Customer Focus - Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers solutions that meet customer expectations; Establishes and maintains effective customer relationships.
• Strategic Mindset - Anticipates future trends and implications accurately; Readily poses future scenarios; Articulates credible pictures and visions of possibilities that will create sustainable value; Creates competitive and breakthrough strategies that show a clear connection between vision and action.
• Being Resilient - Is confident under pressure; Handles and manages crises effectively; Maintains a positive attitude despite adversity; Bounces back from setbacks; Grows from hardships and negative experiences.
• Decision Quality - Makes sound decisions, even in the absence of complete information; Relies on a mixture of analysis, wisdom, experience, and judgment when making decisions; Considers all relevant factors and uses appropriate decision-making criteria and principles; Recognizes when a quick 80% solution will suffice.
• Drives Results - Has a strong bottom-line orientation; Persists in accomplishing objectives despite obstacles and setbacks; Has a track record of exceeding goals successfully; Pushes self and helps others achieve results.

Other Requirements:

• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• This role requires regular video presence for internal meetings, client engagements, and service delivery, consistent with the remote nature of the position
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

The anticipated hourly rate for this position is $86.10 CAD. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.

*This posting is for an existing job vacancy*

Full benefits package for full-time employees will be provided in accordance with local labor laws and may include:

• Statutory paid leave and public holidays
• Employer-sponsored health and social insurance contributions (where applicable)
• Employee wellbeing programs
• Access to Employee Assistance Programs (EAP)

We are an equal opportunity employer committed to fair, transparent, and merit-based employment practices. All qualified applicants will receive consideration for employment without regard to age, gender, gender identity or expression, sexual orientation, race, color, or ethnic origin, nationality, religion or belief, disability, pregnancy or parental status, marital or family status, veteran or military status, socioeconomic background, genetic information, or any other characteristic protected under applicable local, national, or international law.

We are committed to providing an inclusive and accessible recruitment process. If you require accommodations or adjustments at any stage of the recruitment process due to a disability or any other reason, please contact us at Recruiter@compsych.com and we will work with you to meet your needs.