Absence Auditor

ComPsych^® Corporation is the world’s largest provider of mental health services and GuidanceResources^® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources^® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

We are seeking an Absence Auditor to join our internal quality team. Our Absence Auditors implement and maintain a quality assurance program by monitoring 10% of production and implementing process development plans to reduce errors by 5% yearly.

• Conduct daily audits of operational transactions
• Monitor high risk interactions through quality reporting
• Analyze metrics to spot trends and pinpoint necessary improvements
• Monitor processes from a quality standpoint to identify development needs
• Compile monthly quality score reports to present to Team Leads
• Own and lead processes from start to finish
• Prioritize and organize daily responsibilities in order to meet all deadlines
• Collaborate with Operations management to implement process improvement measures
• Represent the Quality Team in customer meetings and related preparation
• Other duties as assigned

• Bachelor's degree preferred
• Exhibit a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states
• Understand concepts and rules as mandated by appropriate state and federal guidelines for FMLA and in coordination with the customer's policies
• Proficiency in Excel, Word, and PowerPoint
• Demonstrated performance excellence in Specialist/Expert job functions
• Meets/Exceeds daily production goal in their work activity
• Quality- 100% accuracy rate
• Demonstrated ability to own a task from beginning to end
• Exhibited commitment to quality and error reduction with an interest in process development
• Strong attention to detail and ability to work independently

Other Requirements:

• Must have high-speed internet and workspace free from distraction, disruption or noise                                             
• Ability to be on camera when attending work related trainings, meetings and/or events
• Must be able to sit or stand at desk for prolonged periods of time while working on a computer